Launch X431 Pros V1.0 OE Level Full System Diagnostic Tool

Launch
$999.00 $499.00
To United States: Delivered
Ship from New Jersey or Los Angeles, United States
Out of Stock – Restocking Soon
Free, Fast Shipping
Free, Fast Shipping

US Free shipping & No Tax. It usually takes 3-5 business days for your package to be delivered, so you can sit back and relax, worry-free. If the item is out of stock, it may take 7–15 days to restock. Thanks for your patience. *Please see our shipping policy for more details.

30-Day Money-Back
30-Day Money-Back

Return undamaged products within 30 days for a full refund. Refunds are processed after the returned item has been received and inspected. Please refer to our Refund Policy for full details and requirements.

Hassle-Free Warranty
Hassle-Free Warranty

We provide a straightforward, hassle-free warranty to save you some headaches. If you have any question about the warranty, feel free to contact us at service@launchx431online.com.

Lifetime Customer Support
Lifetime Customer Support

We’re committed to providing ongoing support for the lifetime of your product. For any questions or concerns, please contact us at service@launchx431online.com.

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Description

Warm Notice: If you are not sure whether this product is compatible with your vehicle or supports the functions you need, please contact our customer service first. Otherwise, for non-quality-related returns, the return shipping cost will be borne by the customer.
Email: service@launchx431online.com

LAUNCH X431 PROS V+ NEW AUTOMOTIVE SCANNER, Your ALL-IN-ONE Vehicle Diagnostics Expert!

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

One-Stop Solution to Meet All Your Needs

Q: Why is LAUNCH X431 PROS V+ car diagnostic scanner a great investment?

A: This new elite scanner LAUNCH X431 diagnostic tool for mechanics represents cutting edge of automotive diagnostic technology in one simple and affordable unit, providing dealer-quality diagnostics for automotive experts and workshops.

 

  • New Global Version: work on over 150+ car brands, 10,000+ car models. YouTube mechanics with 40 years of experience highly recommended.
  • Upgraded Functions of LAUNCH X431 PROS MINI/TURBO, Same Functions as LAUNCH X431 TORQUE/THROTTLE/PRO3/V+ PRO
  • Advanced OE-Level Functions: Guided Functions + Variant Coding (Offline Programming) + AutoAuth for FCA SGW+ Online Coding + Power Balance + Component Matching + Flash Hidden Functions + Offline Coding + Initialization + Adaptation + Matching + Customization + Personalization + AFS (Adaptive Front-Lighting System) Reset + Sunroof Initialization + Suspension Calibration + Windows Calibration + Seats Calibration + Tyre reset + Language Change + A/F Reset + Transport Mode + Adblue Reset + NOx Sensor Reset + Stop/Start Reset
  • More Than 37 Reset Functions: Fix 99% car-related maintenance issue. NEW ADDED MAINTENANCE FUNCTIONS: GPF Regeneration, High Voltage Battery Health Test.
  • Wireless & intelligent Diagnosis + OE-level All Systems Diagnostics: Conducting wireless diagnostics through bluetooth adapter so as to set you from entangled wires. You can easily get the VIN information of the car, and do a full scan for your car & get a diagnostic health report. LAUNCH X431 PROS V+ bidirectional scan tool is designed to troubleshoot all systems, retrieve the tested ECU information/Read & erase Diagnostic Trouble Codes, and pinpoint the trouble area. View the Live Data.
  • Active Test (Bi-directional Control): Actuate s-olenoids and actuators for active testing, send commands to systems/components to test their working status, without using the vehicle controls.
  • ECU Coding (Online Coding): Match, learn, or code the newly re-placed ECU; Customize your car, unfold the hidden features, or disable the annoying functions; Reprograms the adaptive data for certain components after repairs or re-placements.
  • High Configuration: 2.0GHz 4-Core, Android 9.0, 8-inch 1280*800 touchscreen, 32GB + 128GB (expandable), 5000mAh (12+ hours continuous use), 2.4Ghz/5Ghz Wi-Fi // User-friendly interface and software enables high operating speeds.
  • Massive Online Resources: Operating Skills + DTC Help + Automotive Technology Handbook + Repair Case + How-To Videos.
  • NO IP Limited: Supports 24 languages, 2 years of software update to download and install anytime, anyplace; extended 5-year product a-ssurance.
  • 14 Connectors & 12 Cables: The complete package of OBD1/OBD2 vehicle-specific connectors and cables for easy connection to varied makes/models.
  • Great Choice For: Technician, garage, car dealer, auto repair shop, automotive engineer, diagnostic tech, truckman, automobile tech, home mechanic, beginner, automotive student, backyard mechanic, weekend DIY, and many others.

 

LAUNCH X431 PROS V+ is a phenomenal diagnostic tool, and pro tool kit that has everything mechanics could need for modern automotive maintenance and alteration. Diagnosing, scanning, and testing are all covered by its accompanying software.

LAUNCH X431 PROS V+ NEW AUTOMOTIVE SCANNER, Your ALL-IN-ONE Vehicle Diagnostics Expert! (More Advanced/Newer Than X431 PROS MINI 3.0)

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

LAUNCH Scanner X431 PROS V+: OE-Level Diagnostics for Working Smarter

Who Does LAUNCH X431 PROS V+ For?

 

  • For Repair Shops/Garages: LAUNCH X431 scanner PROS V+ allows direct access to OEM licensed software and multi-brand diagnostic applications resident for global vehicles. It helps you to catch additional issues and benefits from profitable repair such as vehicle personalization, flash the hidden functions, etc.
  • For Mechanics/Used Car Dealers: LAUNCH X431 automotive tool offers by far the greatest range of functions including 37+ reset functions, ECU coding, all system diagnostics, etc., and is compatible with 99% of practically every type of car. This scanner LAUNCH X431 PROS V+ also provides a set of OBD1 adapters to connect older vehicles.
  • For Home Repair: Modern vehicles (manufactured in 2001 or later) have an OBD2 interface, which can connect your vehicle with the LAUNCH X431 PROS V+ scanner to visit & diagnose your cars. Having your own car scanner to read out your car helps you save a lot of time and money.

 

LAUNCH X431 PROS V+ code reader car diagnostic tool with reset features a variety of useful reset & relearn, and advanced service functions to make servicing a breeze for mechanics in the workshop.

 

  • 37+ Reset & Relearn Maintenance Services.
  • Refresh Hidden Functions (ECU Coding): Alter pre-programmed options to improve the performance of BMW / Mini / Benz / VW / Audi / Skoda / Sear / Porsche / Land Rover / Jaguar.
  • VAG Guided Functions: Skip the Security Access Code & Channel Number to perform matching, calibration, and basic settings for VW / Audi / Skoda / Seat.**Need extra costs.
  • Component Matching: Rematch ECU (control module unit) after the replacement for VW / Audi / Skoda / Seat / BMW / Chrysler / GM / Ford / Opel / Mazda / Fiat / Honda / Nissan / Hyundai / Kia / Subaru etc.
  • Power Balance: Identify the less productive cylinder for Chrysler / GM / Ford.
  • Programmable Module Installation (PMI): Ensure the correct software/calibration and configuration data are loaded onto the new module after replacement for Ford / Mazda.
  • Online Coding: Compatible with VW / Audi / BMW / Seat / Porsche …
  • Online Calibration: Compatible with VW / Audi / Skoda / Seat.
  • Personalization: Compatible with BMW / Porsche / Toyota / Subaru.

 

LAUNCH X431 PROS V+ NEW BI DIRECTIONAL SCAN TOOL, Your ALL-IN-ONE Vehicle Diagnostics Expert! (More Advanced/Newer Than X431 PROS MINI)

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

Helps Customize Your Car Easily

 

  • Want to restore your car performance after an ECU module is replaced?

 

It is no longer the case that only the dealer can deal with. Use this LAUNCH X431 PROS V+ car diagnostic scanner to re-flash the vehicle control modules, clear the original memories stored in ECU, and write the adaptive data into specific components, so as to build stable communication between ECU modules after repair or replacement, and your vehicle will be back on the right track soon.

 

  • Want to upgrade the features of your vehicle?

 

This bidirectional scan tool can also add software modifications to the car if you want to alter how it behaves originally. It means you can make manual tuning to customize your car, like disabling some annoying functions, or enabling high-end car features as follows:

Deactivating the Start/Stop function // Beeping when fastening and unfastening seatbelt // Seatbelt warning sounds // Mirrors automatically folding and unfolding // Flashing the brake lights during emergency braking // Activating/deactivating daytime running lights // Changing the brightness of daytime running lights // Flashing of the headlights when the alarm system is triggered // Displaying of the real speed via GPS signal // Displaying the amount of fuel consumption at a given speed // Changing the brightness of the dashboard // Displaying the optimal gear changing time in eco or sport mode // Select whether the display should be on the dashboard or head-up display // Incoming call display // And many more …

** NOT universally compatible. Function menus vary by your vehicle’s make, model year.

LAUNCH X431 PROS V+ NEW BI DIRECTIONAL SCAN TOOL, Your ALL-IN-ONE Vehicle Diagnostics Expert! (More Advanced/Newer Than X431 PROS MINI 3.0)

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

The 2-Way Diagnostic Highway: Bidirectional Control

Bi-Directional Control (Active Test)

 

  • What is it: This scan tool can request information or command a module to perform specific tests and functions, i.e. control car functions directly from LAUNCH X431 diagnostic tablet.
  • Contents: Available in many vehicle-specific systems, subsystems, and components such as relays, injectors, coils, solenoids valves, and actuators. **Function options vary by vehicle’s make, model, and year.
  • Benefits: Significantly reduce your diagnostic time; easily see if the issue is with the controls or the actual vehicle system.
  • Examples: Turn on/off the radiator fan, lights, sound horn, and fuel pump, etc.; Modulate the throttle; Open/close windows; Operate mirrors; device acceleration, oil pressure control, vehicle level position, inlet & outlet valve, open brakes, wheel speed sensor supply, and parking brake …

 

Full System Diagnoses

This auto scanner LAUNCH X431 PROS V+ diagnostic tool will work with all accessible vehicle electronics, pull their fault codes, view live data, reset fault codes, and even view manufacturer-specific sensor data, of makes and models worldwide. The following is a list of systems that this LAUNCH X431 car diagnostic scanner for all cars can get access to:

 

  • Engines / Auto Transmission / Airbags / ABS / Cruise Control / Instruments / Self Leveling Suspension systems
  • Seats / Doors / Gateway / Steering Angle / Air Suspension / Body Systems / Electronic Power Steering & Motor Assisted / Power Steering / Tyre Pressure / Rain Sensors / 4WD System
  • Stabilizer / Intelligent Parking Assist / Door Motors / Audio Systems / Air Conditioning / Tiptronic / Soft Top / Headlamp Leveling / Automatic Clutch
  • Electric Windows / Plip Programming / Heated Rear Window / Xenon Headlights / Wash Wipe / Fuel Burning Heater / Transfer Box / Seat Memory / Oil Life Service Reset / Sliding Doors / Electronic Throttle
  • Navigation System / Rollover Sensor / Cruise Control / Multi Function Steering Wheel / Aux Heating / Electronic Parking Brake / Clutch Electronics ... and more.
  • **Function menus vary by your vehicle’s make, model, and year.

 

Plus, thanks to the advanced AutoVIN & AutoScan technology, this LAUNCH car scanner will automatically skip the manual selections for you to identify car make/model/year (2006+) as soon as connected, and head you towards the proper diagnostics on the system selected. Using a diagnostic scanner in this smart way will save you much repair time.

FCA Vehicle Coverage

 

  • FCA US has partnered with LAUNCH diagnostic tools for secure access to SGW vehicles and perform “Read DTC”, “Read Data Stream”, “Actuation Test”, “Maintenance Functions”, etc. Compatible with Chrysler, Dodge, Jeep, Alfa Romeo, Fiat, etc. (2017 and newer).

 

Your ALL-IN-ONE Vehicle Diagnostics Expert: LAUNCH X431 PROS V+ NEW AUTO SCANNER (Same Functions As 1000 Bucks Scanners X431 V+/PRO3)

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LAUNCH Scanner X431: OE-Level Diagnostics for Working Smarter

37+ Reset & Relearn Maintenance Services.

Oil Reset, Injector Coding, Brake Reset, SAS Reset, BMS Service, ABS Bleeding, Throttle Matching, TPMS Reset, Gear Learning, AFS Reset, Gearbox, Sunroof, SUS Reset, Windows Calibration, Seats Calibration, Language Change, A/F Reset, Coolant Bleed, Transport Mode, Adblue Reset, NOx Sensor Reset NOx, Stop/Start Reset, Headlamp Fitting, Seat Matching, Door & Window Initialization Study, Air Suspension Matching, Multimedia Video Reset, Cluster Reset, Tire Change, and many more.

 

  • Cover the majority of makes and models worldwide up to 2022/2023/2024/2025, and still growing. **Function menus vary by your vehicle’s make, model, and year.
  • You can get more maintenance functions through "Diagnose" -> "Car Model" -> "System" -> "Special Functions".

 

LAUNCH X431 PROS V+ NEW SCAN TOOL, Your ALL-IN-ONE Vehicle Diagnostics Expert! (More Advanced/Newer Than X431 PROS MINI 3.0)

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

LAUNCH Scanner X431: OE-Level Diagnostics for Working Smarter

VAG Guided Functions

 

  • Designed for VAG vehicles, guided functions can skip over the security access or channel number to reduce the vehicle authority limitation and ease your diagnostics process. LAUNCH scanner also provides some OE-level skills & step-by-step instructions for reference and simplifies complicated diagnostics, which will improve diagnostic efficiency. Widely compatible with VW, Audi, Seat, Skoda, Porsche, etc.

 

Diagnostic Report

 

  • LAUNCH X431 auto scanner can orderly store all the diagnostic records and data into “Diagnostic History” in date sequence. This function enables users to directly get access to the previously tested vehicle’s diagnostic reports in detail, so users can review related data or information from the last operation, without starting from scratch.

 

12-in-1 Live Data Stream

 

  • LAUNCH scanner shows your 12-in-1 real-time data (such as temperature, speed, voltage, circle, etc.) in graphs & text for analysis and troubleshooting. Single, Multi-graph, and combined live data displays make solving problems easier.

 

Remote Diagnoses

 

  • This function enables real-time communication from X431 device to X431 device and completes vehicle remote diagnostics, making it possible for repair technicians to diagnose vehicles thousands of miles away from each other.

 

Repair Information

 

  • LAUNCH X431 PROS V+ diagnostic scanner features abundant diagnostic information serving global 99% of vehicle models including repair tips, repair cases, online repair videos, wiring diagrams, etc., which can provide some repair ideas and ease the diagnostic difficulty in a great extent.
  • Operating Skills: Help solve common faults of some specific models, e.g. resetting BMW brake warning lights
  • DTC Help: Introduce verified fix for some specific fault codes, e.g. how to eliminate U0196 in Chrysler 300C
  • Automotive Technology Handbook: Include circuit diagrams of certain ECU modules, component introduction, fastener tightening specifications, e.g. 2009 GM enclave body maintenance materials
  • Repair Case: Demonstrate practical diagnostic operations on some car models.

 

Auto VIN & Scan VIN/License

 

  • Based on Auto VIN technology, the LAUNCH diagnostic scanner automatically obtains vehicle information (such as make, year, make, model, etc.) and identifies the vehicle to speed up the diagnostic process. And this diagnostic scanner for all cars also allows you to scan the vehicle’s VIN or driver’s license to get more vehicle information. If the tested vehicles are not compatible with Auto VIN, manual inputting is allowed.

 

200000+ Vehicle Coverage

 

  • With the mission of providing innovative & cost-effective solutions in the automotive aftermarket, the LAUNCH X431 PROS V+ car scanner for all cars serves worldwide 200,000 mainstream cars and 99% of vehicle models, which flourishes business of repair shops and saves more effort to solve all the problems with ONLY one car scan tool for technicians.

 

Your ALL-IN-ONE Vehicle Diagnostics Expert: LAUNCH X431 PROS V+ NEW PROFESSIONAL BIDIRECTIONAL SCAN TOOL

launch x431 pros v pro elite bidirectional scan tool car diagnostic scanner

Flexible Extended Modules

LAUNCH X431 scan tool newly adds some new tool modules including videoscope, and battery tester, to extend the diagnostic business and make diagnostics more accurate.

 

  • ADAS Mobile/PRO: calibrate a wide range of driver assistance systems;
  • Videoscope (VSP600): When working with videoscope, the LAUNCH scanner can check the hard-to-reach areas such as the engine, fuel tank, braking system, etc., to get more accurate results for diagnostics.
  • Battery Tester (BST360): View the health status of the vehicle's battery and electrical system. Allow you to fix battery detection faster and easier.
  • WiFi Printer: Connect to the printer via WiFi to quickly print detailed reports without a computer and tiring steps.
  • Note: The add-on tools are sold separately.

 

25+ Language

 

  • Italian, English, Chinese Simplified, Chinese Traditional, German, Japanese, Russian, French, Spanish, Portuguese, Polish, Turkish, Dutch, Greek, Hungarian, Arabic, Danish, Korean, Persian, Romania, Serbia, Finnish, Swedish, Czech, etc. Easy to switch and don’t worry, NO extra costs involved!

 

Global Vehicle Coverage

 

  • America: Compatible with Buick; Cadillac; Chevrolet; Chrysler; Dodge; Ford; GMC; Hummer; Lincoln; etc.
  • Europe: Compatible with BMW; Benz, Abarth; Audi; Citroen; Dacia; Ferrari; Fiat; Jaguar; Lancia; LandRover; Maserati; Maybach; Maserati; Mini; Opel; Peugeot; Porsche; Renault; Rolls-Royce; Romeo; Skoda; Vauxhall; Volvo; VW; etc.
  • Asia: Compatible with Acura; Daewoo; Daihatsu; Honda; Hyundai; Infiniti; Isuzu; Kia; Lexus; Mazda; Mitsubishi; Nissan; Scion; Ssang Yong; Subaru; Suzuki; Toyota; etc.

 

OBD1 Adapters

 

  • Benz-38, Daihatsu-4, Fiat-3, Nissan-14+16, Ssangyong-14, Suzuki-3, Audi-4, Benz-14, BMW-20, Chrysler-6, Daewoo-12, Ford-6+1, Geely-22, GM/VAZ-12, Honda-3, Kia-20, Mazda-17, Mitsubishi/Hyundai-12+16, Ssangyong-20, Subaru-9, Toyota-17, Toyota-22.
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Authorization file

Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.

Launch Official Authorized Files

Shipping

Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from launchx431online.com to a UK or EU address, you will be charged $100 for shipping. UK/EU free shipping, please visit the EU, UK website to buy.
EU website: https://eu.launchx431online.com
UK website: https://uk.launchx431online.com

1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.

The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.

Country Estimated Delivery Time Item Price Shipping Fee Courier
United States 3-5 working days / Free Shipping DHL, UPS, FedEx, and EMS
United Kingdom 3-5 working days / 100.00 USD DHL, UPS, FedEx, and EMS
Canada 5-7 working days / 100.00 USD DHL, UPS, FedEx, and EMS
Spain 5-7 working days / 100.00 USD DHL, UPS, FedEx, and EMS
Europe 5-7 working days / 100.00 USD DHL, UPS, FedEx, and EMS
Germany 3-5 working days / 100.00 USD DHL, UPS, FedEx, and EMS
France 5-7 working days / 100.00 USD DHL, UPS, FedEx, and EMS
Other Countries 5-7 working days 0.00 - 100.00 USD 100.00 USD DHL, UPS, FedEx, and EMS
101.00 - 500.00 USD 100.00 USD
501.00 - 1000.00 USD 100.00 USD
≥ 1001.00 USD 200.00 USD

 

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.

2. Cancel the order

If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.

3. About tax

In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!

Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839

 

30-Day Return or Replacement

All products come with a 30-day limited return and refund guarantee.

For any reason, undamaged products are eligible for return and refund within 30 days (except for items marked as non-returnable by our Website).

When you need return the product, please contact our customer service team first. Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.

Once we receive your returned product, we will process it within 2-3 business days. Refunds will be credited to your original payment account. (Depending on your bank's processing time, it may take up to 7 days for the refund to appear in your account after we process the return.) *Software, subscription-based products, or similar items are not eligible for returns or refunds.

Return Fees
For used and dameged returns (Over 30 Calendar Days), we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

*Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re-stocking costs.

You Can Request Return Service Where:
  • Purchases from our website.
  • Returns must include all accessories.
  • The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
  • In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
  • If the product does not meet the above conditions, the return may be rejected.

Important Notes:
  • The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
  • If you use prepaid shipping for a return and the return is not due to an error by our website, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by us, we will also refund the return shipping cost.

Return & Refund Service will not be Provided Where:
  • Purchases from other platforms(Amazon, eBay, etc.).
  • Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
  • Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
  • Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
  • Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  • Received product has not been sent back to us within the specified return period after return confirmation from our service team.
  • Other circumstances stated in the policy.
  • Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy
After-Sales Service for Quality Issues
If a product develops a non-human-induced quality issue during its applicable warranty period, you may contact us to apply for a return. Upon verifying that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by our website.

Warranty Coverage and Policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

  • For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
  • For non-quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)


Conditions for Free Warranty Service
The product is used as intended under normal conditions during the warranty period and experiences a non-human-induced performance failure.
The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
Valid proof of purchase, including invoices or receipts with order numbers, is provided.


Xcotton Shipping Protection Service
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Loss

Lost during transit

 

Yes.

Partially lost during transit

Yes.

Porch piracy incident

Yes.

Damage during transit

When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable

Yes.

The Logistics misdelivered the shipment to an incorrect address

Logistics provider delivery error (excluding errors caused by the consumer).

Yes.

Delay

Delay

Yes. 5USD/Order


2. Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A. Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.

B. Email Confirmation: After purchase Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.

For any claim-related inquiries, consumers may contact us at: support@xcottons.com

Additional Information
Warranty and return policies may vary depending on the country/region of purchase due to product differences.
If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
Please back up your data before sending your product for repair, as repairs may result in data loss.

  • Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by us and cannot be returned to the customer.
  • Due to product version differences, global warranty services are not supported. Warranty services are only available at designated repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
  • Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
  • For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
  • Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, we will offer product replacement services instead. Please be aware of it before sending your product for repair.
  • To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact our customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer
We will comply with the local laws and regulations applicable to your region of purchase.

Company: Shenzhen Kerui United Technology Co., Ltd.

Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China

Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com

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