Product Authenticity and Guarantee

1. Are the products you sell genuine?
We are an officially Launch authorized dealer. All products we sell are 100% genuine and original. They support verification through official channels and come with technical support from both the manufacturer and our company. 
Please refer to the brand contact email in the product manual.

2. Is my vehicle supported? Will it have the features I need?
You can find the product model you are interested in and check its compatibility by selecting the vehicle brand, model, and year through the following paths: https://qcar.x431.com

For further confirmation, please contact our customer service via the ""Contact Us"" page, providing the product link you are inquiring about, along with your vehicle's make, model, year, and required features.

3. How do I get multi-language product manuals and specifications?
Below are the download links for product manuals in various languages.
- LAUNCH: https://drive.google.com/drive/folders/1hHEihf9c2L6F_Taeia5-svWS6zmZ_a72?usp=drive_link

For product specifications, please refer to the product details page. 
For more information, please contact our customer service via the ""Contact Us"" page.

Orders & Payment

1. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna. 
All available options will be displayed at checkout.

2. Is my payment secure? Will my card information be leaked?
Absolutely secure. We use 3D Secure (3DS) authentication and comply with PCI DSS international security standards. Your payment information is encrypted during transmission, and we cannot view or store your full card number.

3. Why was my payment declined?
Payment failures may be caused by: 
- Issuer risk control restrictions
- Incorrect information entry
- Insufficient balance
- Or, the need for additional verification.
We recommend confirming your card balance and entered details first, or trying an alternative payment method. 
If the issue persists, please contact your card issuer or our customer service team.

4. Can I modify my order (address/items) after placing it?
Generally, you may contact customer service within 1 hour of placing your order to request changes.
Anyway, we process orders as quickly as possible. So if the order has already entered the shipping process, modifications are no longer possible. In such cases, we suggest applying for a return or exchange after receiving your items.

5. How do I use a discount code?
The discount codes will appear below the product pages, when our website runs promotional campaigns. You need to click the coupon icon to copy the code and paste it into the discount code field at checkout. The system will automatically apply the discount before you complete payment.
Please note that only one discount code can be used per order; multiple codes cannot be stacked for additional discounts. Discount codes are valid exclusively on our official website.

6. What if my discount code has expired and I haven't used it?
As we run various promotional campaigns throughout the year, product prices may fluctuate. Once a promotion ends, we are unable to offer the same discounted price. 
We recommend subscribing to our website to receive notifications from our marketing team about upcoming promotions.

7. How can I place bulk orders / large quantity orders, B2B orders, or become a dealer/distributor?
Thank you for your interest in Launch.
For any sales-related inquiries, please contact us via "service@launchx431online.com”.
Our sales team will be happy to assist you.

8. Do you provide invoices?
Yes, we do.
Please send an email to [service@launchx431online.com] and provide the following information based on the invoice type:
- Post-sales invoice: Order number, complete billing address, and any special requirements to be noted.
- Pre-sales payment invoice (for quotations / payment requests): Complete billing address, corresponding product link(s), and purchase quantity.

Shipping & Logistics

1. How long will it take to receive my order after shipment? How is shipping calculated?
We partner with international carriers including UPS, USPS, DHL, and DPD. Express delivery takes 3~5 business days. Specific shipping costs and estimated delivery times will be automatically calculated and displayed at checkout based on your address.

2. How can I track my order?
You will receive an email and/or SMS with a tracking number once your order ships. You can click ""Track your order"" on our website, or log into ""My Orders"" to view real-time shipping updates.

3. What if my package is held by customs?
International orders may be subject to import duties, taxes, or fees determined by the destination country's customs authority.
If your package is held at customs, please contact our customer service team immediately, and we will assist you with the necessary clearance documentation.

Returns, Exchanges & After-Sales

1. Do you accept no-reason returns? How do I proceed?
Yes, we do. You can apply for a no-reason return within 30 days of receiving the item.

2. Who pays for the return shipping cost?
If the return is due to a product quality issue, we will cover the shipping costs. 
For no-reason returns, the shipping costs are generally the customer's responsibility (subject to our specific return policy).

3. What should I do if the item received is defective/wrong?
Please contact our customer service immediately and provide photos or videos of the issue. 
We will prioritize sending a replacement or issuing a refund for you, and we will cover all related costs.

Account & Security

1. Do I need to register an account to place an order?
No, you can place an order as a guest without registering. 
However, registered members enjoy additional services such as order tracking, purchase history, and points rewards. We recommend registering for a better experience.

2. Will my personal information be leaked?
Your information is used solely for order processing and marketing communications (with your consent) and will never be sold to third parties. 
We strictly comply with GDPR and privacy regulations.