Launch X431 CRP919X BT Bidirectional Car Diagnosis Tool

Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.

Launch Official Authorized Files

Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from launchx431online.com to a UK or EU address, you will be charged $50 for shipping. UK/EU free shipping, please visit the EU, UK website to buy.
EU website: https://eu.launchx431online.com
UK website: https://uk.launchx431online.com

1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.

The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.

2. Cancel the order

If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.

3. About tax

In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!

Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839

We accept return within 30 days from the receipt of your order to return goods you bought from Launchx431online.com (Except Launch Software Update Service).

We promise to obey the return refund policy when the item has the problem below but you must send back the item, after knowing your problem and what you want us to do.

A. For all returns you have an obligation to contact us to request an RMA number (return merchandise authorization number). We accept return within 30 days from the receipt of your order to return goods you bought from us ( Except Software Update Service). You can contact us at anytime by using our online chat or emailing us with your return request. Contacting us first is very important. Why? Because unidentifiable packages shipped to our warehouse may become lost or returned to you as unaccepted. So please talk to us before shipping back any product. We are always happy to issue an RMA to any customer that requests one.

B. For any product that has a quality problem: If the product never works or was damaged during shipment, we will issue you a 100% refund. We may request you to return the product to analyze the exact nature of the problem. If we request a return shipment, please make sure to retain all the original shipping packaging. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

C. For returns caused by customers’ wrong/duplicate purchase or inappropriate operation on the products, we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

D. For any miss-shipped items (lost items, wrong item or incomplete item), we will pay all the shipping and related fees. We will give you the choice of returning the product for exchange or refund. Please contact us in time. Please provide the picture of the packing list on the outer package and the picture of the product. Once we confirm the package is not shipped or we send the wrong product, we will ship the new product or refund you within 5 working day.

E. Refund requests may be refused if our QC staff determines that a clients’ carelessness caused a fault in the product. Nonetheless, you can always return a product for replacement or repair. However, in these cases, there will be a required payment for the back and forth shipping fees.

F. Important note about return packages, if any return package does not meet our the requirements stated in items A-E, then all the shipping charges are the buyer’s responsibility.

Notice for shipping options when return full refund: After you confirm the return item with us and we issue you an RMA number, please use regular airmail or EMS to return it. Make sure to use the shipping address our customer service provides. DO NOT USE DHL, UPS, FEDEX or TNT. Why? Because we cannot get your return item if you send anything to us via these methods, and then we cannot give you a refund or exchange.

Company: Shenzhen Kerui United Technology Co., Ltd.

Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China

Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com